Cape Town
Head Office (T) 010 - 020 5041

Senior Field Engineer

Senior Field Engineer

Skills: Ricoh, Sales, technical, Technical Engineer    Posted 1 year ago

Title:           Senior Field Engineer to work in Service Department.

Area:          Vaal Triangle

Salary:        Market related


Purpose of position. Technical support and regular maintenance of all products in the field, with emphasis on production equipment mono and colour.

Job Responsibilities:

  • The repair and service of all copiers, printers, MFPs, and the desktop support associated with these products.
  • To install and maintain ProAct within the field service area.
  • To follow the correct procedures when receiving a service call, and the completion of that call using the Service Now platform on the Worldwide app
  • Take responsibility and accountability for all stock issued to you in your day to day job functions
  • Keep the Technical Manager informed on problems relating to your job and maintain an awareness of the customer’s needs and requirements.
  • Maintain service level requirements of the group with regard to training and field performance service levels

Minimum Requirements:

  • Grade 12 Matric
  • Experience on Ricoh production devices
  • A+, N+ and PDI + will be a definite advantage
  • Completion of My Ricoh exams up to production product levels.
  • Must have a valid driver’s license and reliable vehicle at all times to be able to perform duties in the field.
  • Well dressed and presentable as befits our corporate image
  • Good communication and writing skills.
  • Customer focused
  • At least three years’ experience on Ricoh products
  • Service engineers who have production experience other than on Ricoh equipment maybe considered.


  • Market related and negotiable to suitable applicant
  • Company pension contribution
  • Performance bonus
  • Car allowance
  • Petrol allowance

Working hours:

  • Monday to Friday 08.00am to 17.00
  • Periodic 24 / 7 standby for a week at a time

To apply for this position please email Word cv with Head & shoulders photo to and include current or previous cost to company and expected cost to company