Title:           Senior Field Engineer to work in Service Department.

Area:          Vaal Triangle

Salary:        Market related

Purpose of position. Technical support and regular maintenance of all products in the field, with emphasis on production equipment mono and colour.

Job Responsibilities:

• The repair and service of all copiers, printers, MFPs, and the desktop support associated with these products.
• To install and maintain ProAct within the field service area.
• To follow the correct procedures when receiving a service call, and the completion of that call using the Service Now platform on the Worldwide app
• Take responsibility and accountability for all stock issued to you in your day to day job functions
• Keep the Technical Manager informed on problems relating to your job and maintain an awareness of the customer’s needs and requirements.
• Maintain service level requirements of the group with regard to training and field performance service levels

Minimum Requirements:

• Grade 12 Matric
• Experience on Ricoh production devices
• A+, N+ and PDI + will be a definite advantage
• Completion of My Ricoh exams up to production product levels.
• Must have a valid driver’s license and reliable vehicle at all times to be able to perform duties in the field.
• Well dressed and presentable as befits our corporate image
• Good communication and writing skills.
• Customer focused
• At least three years’ experience on Ricoh products
• Service engineers who have production experience other than on Ricoh equipment maybe considered.

Salary:

• Market related and negotiable to suitable applicant
• Company pension contribution
• Performance bonus
• Car allowance
• Petrol allowance

Working hours:

• Monday to Friday 08.00am to 17.00
• Periodic 24 / 7 standby for a week at a time

To apply for this position please email Word cv with Head & shoulders photo to jobs@molubi.co.za and include current or previous cost to company and expected cost to company